At Bungaluxe, we’re a family-owned business that values your trust and satisfaction. We strive to make our return process clear, fair, and friendly. This policy applies to orders shipped within the United States of America. If you’re not completely happy with your purchase, read on to learn how we can help..
Return Window – 30 Days from Delivery
We want you to love your new items. If not, no worries – you have 30 days from the day your order is delivered to initiate a return for eligible products. This 30-day return window gives you time to try out your purchase and make sure it’s right for you. Unfortunately, we cannot accept returns beyond 30 days of delivery (thank you for understanding!)..
Item Condition for Returns
To be eligible for a return, items must meet a few condition guidelines. Please make sure that:
- Unused & Unwashed: The product is in the same condition as when you received it – unworn, unwashed, and with no signs of use.
- Original Packaging: Include all original packaging, tags, labels, and any accessories or parts that came with the item.
- Good Condition: There are no stains, tears, or damage on the item (for example, no scuffs on shoes or makeup marks on clothing).
- Proof of Purchase: You have the order number, receipt, or proof of purchase for the item. (Having your order confirmation email or packing slip is perfect.)
Items that do not meet these conditions (e.g. have obvious use or damage) may not qualify for a full refund. We’ll always contact you if there’s an issue with a return item’s condition.
Non-Returnable Items (Final Sale Items)
While we aim to be as flexible as possible, some items cannot be returned. Please note that the following are final sale and not eligible for return or exchange:
- Clearance & Final Sale Merchandise: Any item marked “Clearance,” “Final Sale,” or sold at a deep discount as final sale cannot be returned.
- Personal Use/Hygiene Products: For safety and hygiene reasons, we cannot accept returns on personal use items. This includes products such as cosmetics, skincare, personal care and bath items, intimates/lingerie, earrings or body jewelry, and other hygiene-related products.
If you’re unsure whether an item is returnable, feel free to ask us! Items that are non-returnable are typically noted on the product page or receipt.
Small call to action headline
We double-check everything, but mistakes can happen – and we’ll make it right. If you received an item that is defective, damaged, or not what you ordered, please contact us right away (within 7 days of delivery if possible). We’ll apologize and fix the issue by sending a replacement or providing a full refund at no cost to you. You will not be responsible for any return shipping fees for damaged/incorrect items. Your satisfaction is our priority, and we want you to have a great experience with Bungaluxe every time.
Return Shipping Costs
As a small business, we currently do not offer free return shipping. Customers are responsible for the cost of shipping return items back to us. We recommend using a trackable shipping method of your choice to ensure your package reaches us safely. In cases where the return is due to our error (for example, we sent the wrong item or a defective product), we will of course cover any necessary shipping costs to correct the issue.
Note: Original shipping charges (the cost you paid to have the order shipped to you, if any) are non-refundable once the order has been delivered.
How to Initiate a Return
Starting a return is easy and we’re here to help you through it. Just follow these steps:
- Contact Us to Start: Reach out to our friendly customer care team to begin your return. You can email us at support@bungaluxe.com or use the contact form on our website. Please include your order number and the item(s) you’d like to return. (If you want to share a quick reason for the return, we’d love to know so we can improve, but that’s completely optional and won’t affect your return approval.)
- Follow Return Instructions: Our team will reply within 1-2 business days with a Return Authorization and detailed instructions. We’ll provide you with the return shipping address and any other important info. Pack up the item securely in its original packaging (if possible) and include a note with your order number or the provided Return Authorization number. Then ship the package back to us using your preferred shipping carrier. Remember, you’ll need to pay for the return postage (unless it’s a pre-approved case of our error). We highly recommend using a trackable shipping service to ensure we receive your item.
- Return Processing & Refund: Once we receive your returned item, we’ll send you a confirmation email. We’ll inspect the item promptly and then process your refund. (If the item doesn’t meet the condition guidelines, we’ll reach out to discuss options.) The refund will be issued to your original payment method. You’ll see a credit on the same card or account you used for purchase – typically within a few business days after we process it. (Please note that your bank or credit card company may take an additional 3-7 business days to post the refund to your account.)
That’s it! We aim to make the return process as straightforward as possible.
Questions or Concerns? We’re Here to Help!
Please don’t hesitate to reach out if you have any questions or need help with a return (or anything else about your order). As a family-run business, we truly care about your experience with us. You can contact us anytime at support@bungaluxe.com or by phone at 1-604 260 0723. We’re always happy to assist and ensure everything is taken care of to your satisfaction.
Thank you for shopping with Bungaluxe! We value your business and trust. Our goal is to make sure you feel confident shopping with us, knowing that we’ll work with you if something isn’t perfect. 💛 Please let us know if there’s anything we can do to improve your experience – we’re all ears, and we’re committed to making things right.
Happy shopping, and thank you for being a part of the Bungaluxe family!
At Bungaluxe, we’re a family-owned business that values your trust and satisfaction. We strive to make our return process clear, fair, and friendly. This policy applies to orders shipped within Canada and the USA. If you’re not completely happy with your purchase, read on to learn how we can help..
Return Window – 30 Days from Delivery
We want you to love your new items. If not, no worries – you have 30 days from the day your order is delivered to initiate a return for eligible products. This 30-day return window gives you time to try out your purchase and make sure it’s right for you. Unfortunately, we cannot accept returns beyond 30 days of delivery (thank you for understanding!)..
Item Condition for Returns
To be eligible for a return, items must meet a few condition guidelines. Please make sure that:
- Unused & Unwashed: The product is in the same condition as when you received it – unworn, unwashed, and with no signs of use.
- Original Packaging: Include all original packaging, tags, labels, and any accessories or parts that came with the item.
- Good Condition: There are no stains, tears, or damage on the item (for example, no scuffs on shoes or makeup marks on clothing).
- Proof of Purchase: You have the order number, receipt, or proof of purchase for the item. (Having your order confirmation email or packing slip is perfect.)
Items that do not meet these conditions (e.g. have obvious use or damage) may not qualify for a full refund. We’ll always contact you if there’s an issue with a return item’s condition.
Non-Returnable Items (Final Sale Items)
While we aim to be as flexible as possible, some items cannot be returned. Please note that the following are final sale and not eligible for return or exchange:
- Clearance & Final Sale Merchandise: Any item marked “Clearance,” “Final Sale,” or sold at a deep discount as final sale cannot be returned.
- Personal Use/Hygiene Products: For safety and hygiene reasons, we cannot accept returns on personal use items. This includes products such as cosmetics, skincare, personal care and bath items, intimates/lingerie, earrings or body jewelry, and other hygiene-related products.
If you’re unsure whether an item is returnable, feel free to ask us! Items that are non-returnable are typically noted on the product page or receipt.
Small call to action headline
We double-check everything, but mistakes can happen – and we’ll make it right. If you received an item that is defective, damaged, or not what you ordered, please contact us right away (within 7 days of delivery if possible). We’ll apologize and fix the issue by sending a replacement or providing a full refund at no cost to you. You will not be responsible for any return shipping fees for damaged/incorrect items. Your satisfaction is our priority, and we want you to have a great experience with Bungaluxe every time.
Return Shipping Costs
As a small business, we currently do not offer free return shipping. Customers are responsible for the cost of shipping return items back to us. We recommend using a trackable shipping method of your choice to ensure your package reaches us safely. In cases where the return is due to our error (for example, we sent the wrong item or a defective product), we will of course cover any necessary shipping costs to correct the issue.
Note: Original shipping charges (the cost you paid to have the order shipped to you, if any) are non-refundable once the order has been delivered.
How to Initiate a Return
Starting a return is easy and we’re here to help you through it. Just follow these steps:
- Contact Us to Start: Reach out to our friendly customer care team to begin your return. You can email us at support@bungaluxe.com or use the contact form on our website. Please include your order number and the item(s) you’d like to return. (If you want to share a quick reason for the return, we’d love to know so we can improve, but that’s completely optional and won’t affect your return approval.)
- Follow Return Instructions: Our team will reply within 1-2 business days with a Return Authorization and detailed instructions. We’ll provide you with the return shipping address and any other important info. Pack up the item securely in its original packaging (if possible) and include a note with your order number or the provided Return Authorization number. Then ship the package back to us using your preferred shipping carrier. Remember, you’ll need to pay for the return postage (unless it’s a pre-approved case of our error). We highly recommend using a trackable shipping service to ensure we receive your item.
- Return Processing & Refund: Once we receive your returned item, we’ll send you a confirmation email. We’ll inspect the item promptly and then process your refund. (If the item doesn’t meet the condition guidelines, we’ll reach out to discuss options.) The refund will be issued to your original payment method. You’ll see a credit on the same card or account you used for purchase – typically within a few business days after we process it. (Please note that your bank or credit card company may take an additional 3-7 business days to post the refund to your account.)
That’s it! We aim to make the return process as straightforward as possible.
Questions or Concerns? We’re Here to Help!
Please don’t hesitate to reach out if you have any questions or need help with a return (or anything else about your order). As a family-run business, we truly care about your experience with us. You can contact us anytime at support@bungaluxe.com or by phone at 1-604 260 0723. We’re always happy to assist and ensure everything is taken care of to your satisfaction.
Thank you for shopping with Bungaluxe! We value your business and trust. Our goal is to make sure you feel confident shopping with us, knowing that we’ll work with you if something isn’t perfect. 💛 Please let us know if there’s anything we can do to improve your experience – we’re all ears, and we’re committed to making things right.
Happy shopping, and thank you for being a part of the Bungaluxe family!
All Rights Reserved 2025
244 4th ave West, Prince Rupert,
British Columbia, Canada, V8J 1P3
All Rights Reserved 2025
244 4th ave West, Prince Rupert,
British Columbia, Canada, V8J 1P3